Customer Support

SWATI is a Swedish beauty brand, developing innovative cosmetic products that allow people to express their own kind of beauty. The company was founded by Vishal Nanda and Swati Verma with offices in Stockholm and Dubai. SWATI products are exclusively sold through authorized dealers and on the brand website.

We design and develop coloured lenses and cosmetics products that work with your existing personality to create a natural look, unique to you. With our products, you wear the colour you feel.

Swati, known as Arcturus in the western world, is one of the brightest stars in the night sky. We think it’s a fitting name for a product designed to make you shine. Like a star.

If you’ve never used lenses before, there are a few things to keep in mind. But don’t worry. The lenses are delivered with a manual in 16 languages, containing all the information you need. And, we have an online manual too.

The manual is available in English, Swedish, Finnish, Danish, Norwegian, French, Spanish, Arabic, Chinese, Korean, Russian, Bulgarian, Italian, Portuguese, German, and Dutch. We wanted to do Rövarspråket too. But there just wasn’t enough time.

Yes, they’re super safe and manufactured to international safety standards (ISO 13485) and bears the CE conformity mark. In other words, they’re just as safe as any conventional contact lens you buy at the pharmacy. But do read the online manual before use.

Our six-month lenses are made of Polymacon with 38% water content and our one-month lenses are made of 2-HEMA with 42% water challenge content. The same stuff most contact lenses are made of. These materials were chosen to create a look as natural as possible.

What we do have is pretty swell product pages. There you’ll find before-and-after pictures of our models. Look for a model with a similar eye colour to yours!

Also, did you know that, before purchasing, you can try out our lenses in a virtual way, by using the Instagram filters at the SWATI Cosmetics Instagram page on your smartphone? Even though “only just” a technical feature, the filters actually show to a great extent what the lenses will look like when you wear them for real. Read more on our Instagram filters blogpost.

If you’re serious about a collaboration of some sort, we’ll listen. Apply for being a SWATI Brand ambassador and tell us who you are, and what social media account you manage, or what site or magazine you represent.

Easy tiger, that’s overdoing it. We don’t recommend wearing SWATI coloured lenses for more than 6 hours at a time. And, please don’t use them every single day. Dare to be a little different from day to day, honey.

Our cosmetics lenses last up to 6-months. It's very important that you don’t use each type of lens longer than that duration you purchased. We can’t stress that enough.

All our lenses have a diameter of 14.2 mm and a base curve of 8.7 mm. That fits most eyes. But not all. So, it’s important that you check with an optometrist whether these parameters are suitable for you before purchase.

That’s just a bad idea. But that goes for any kind of contact lenses, not just SWATI coloured lenses. Besides, what’s the point in wearing coloured lenses when you have your eyes shut?

Yes, some of our coloured lenses will have an optical correction of refractive myopia and hyperopia. They come with power from 0.00 D(Without Power) to -6.00D. Check out our product page for more details.

If you’re a first-time coloured lens user, we highly recommend that you check with an optometrist first. Also, after purchase, we recommend revisiting your optometrist for an eye exam at least once every two years.

We ship to 100+ countries including European countries, the Middle East, and India. Prices, shipping costs, and expected delivery will be displayed before you place an order on our website. If you happen to be located in a country we’re not yet shipping to, please drop an e-mail to our customer service and we might be able to work something out!

From our packaging and warehouse facilities in Skurup, Sweden. It’s a lovely little town in the South. A hidden gem. They have like 8 000 inhabitants. It’s cute! Let us know if you happen to pass by, and we’ll give you the grand tour.

Exact prices are shown during the check-out process. If you order above a certain amount, it’s free of charge. If it’s less, sorry, but there’ll a shipping cost. Oh, yeah, by the way, we also offer express delivery.

Orders are processed within four working hours. So, if you placed your order less than four hours ago – yes, you can change it. If so, please contact our customer service and let them know what went wrong.

The delivery information for your order will be e-mailed to you once your parcel has been dispatched from our warehouse. In Skurup. (You know, that hidden gem in the South. …)

You can see more shipping details on our tracking page.

Well, it depends on what kind of shipping method you choose and where you are located, as there’s no set standard that applies to all countries. You can learn more about the shipping time on our Delivery & Returns page. But do know that we always strive to ship out all orders as soon as possible. Promise!

Ok, this one requires a bit longer reply. Here goes: all prices shown on our website include VAT, in accordance with applicable legislation. Orders are shipped from Sweden. In case an order is shipped to a delivery address outside the EU, the VAT is deducted at the checkout or earlier depending on which country the product will be delivered to and please note that you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You’ll be responsible for the payment of such import duties and taxes. It should also be noted that SWATI has no control over these charges and, since these charges are different for different countries, SWATI cannot predict their amount. SWATI advises you to contact your local customs office for more information.

Another one requiring a bit longer reply. Hold on. You have the right to return or exchange delivered goods by contacting SWATI’s customer service or using the contact form on our website within 30 days from receiving the goods. The product must be unused, in its original packaging undamaged, and with all the security seals intact. This is due to the importance of hygiene and to protect you as a customer. Products purchased directly from our website must be returned to us for a full refund to be made. Products bought in a retail store shall not be returned to SWATI. Returned products shall be sent by the recommended letter or by the trackable package to ensure it arrives safely and unharmed. See our website for further instructions and where to send the products. Kindly note that you are responsible for any shipping expenses when returning the package to us. SWATI does not take responsibility for any items lost during the return shipping. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with SWATI by either e-mail or telephone. If a product has been discontinued, SWATI has the right to cancel the purchase and refund the amount paid by the customer. SWATI will notify the customer of a replacement or equivalent product if available.


If you’re curious about our products, our website,
or need some assistance – please reach out to us.
Monday-Friday from 9 a.m. to 17 p.m. (GST-time).


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